Znuny and ((OTRS)) Community Edition

Thanks,

I am now using the in built state type 'closed' but still it not works

Please advise what can i do to resolve this as I have done lots of brainstorming and couldn't find the desired result.

Hi to All, I have a serious problem while working on OTRS Help Desk System.Issue is that I have created a state "Closed" with same state type "Closed" Now while agents mark Tickets closed its still appearing in "Open" tab and not appearing in "CLOSED" tab of S...

Hi All, We are currently working on OTRS 3.0 for our organization and facing OTRS slow performance issue.Specially when our customers submitting the ticket from Portal it takes long time and sometime page is lost after refreshing its backs to normal,same behavior is observing when agent reply on the...

Hi,

Please anyone can tell me how to display custom states in OTRS Agent menu so that a user can change state manually.I had already created Custom State and State Type but dont know how to show them in Agent menu.Please anyone can help me i will be very thankful

Thanks

Jawad Ahmed.

Thanks but I need to know that if there is any possibilty to change the ticket State from Agent menu.Actually I have some Custom States and my system workflow depends on these states and I want to give an option to the agents to change Ticket Current State to any other state Thanks and Regards Jawad...

Hello,

I want to know how to display our Custom States in Agent Menu so that I can change the Ticket State manually.

If anyone knows please help me

Thanks and Regards,

Jawad Ahmed