Znuny and ((OTRS)) Community Edition

Just leave DisabledDynamicFields unfilled Thank you Sir, Did you define anything from this sysconfig? Ticket::Frontend::DynamicField###DisabledDynamicFields How did you do it? Thank you http://joxi.ru/n2Y8K8bfjL6KKm Hi Sir, How did you do it? could you show us your screenshot acl configuration. Than...

Just leave DisabledDynamicFields unfilled Thank you Sir, Did you define anything from this sysconfig? Ticket::Frontend::DynamicField###DisabledDynamicFields How did you do it? Thank you http://joxi.ru/n2Y8K8bfjL6KKm Hi Sir, How did you do it? could you show us your screenshot acl configuration. Than...

http://joxi.ru/n2Y8K8bfjL6KKm

brianmark2 wrote:Hi Sir,

How did you do it?

could you show us your screenshot acl configuration.

Thank you

Trying to make statistic report with Ticketlist object - report is OK, but... X-axis has Agent/Owner field - shows agents account name, in my case accounts name are very basic ( agent1, agent2, agent3 ). Is it possible to show Agent/Owner Name and Lastname fields to make report more user friendly, l...

First of all thank you for the quick and constructive answers, I'll be waiting for this add/fix and I could be a beta tester as also.
Just pm

Thx one more time.

...not yet :-/ but it is planned to add/fix that.

Finally... ACL really works and DF can such hidding magic:) My trouble was only because of Customer form was without Queue selection field, it was predefined with QuickText forms. Almost happy, but... now all DF are showing up until Queue hide some of them by ACL rules. Is it possible to change logi...

> Which OTRS- and KIX4OTRS-Versions do you use? OTRS 5.0.11 KIX4OTRS 8.0.6 and other extentions (latest versions) like: AccountedTimeInOverview, CustomerUserImportExport, DynamicFieldRemoteDB, ImportExport, OutOfOfficeNoStateChange, SystemMonitoring,TemplateX, UserImportExport > Which dynamic fields...

Strange, but doesn't work.. All DynamicFields must be enabled in DynamicField SysConfig Settings -> CustomerTicketMessage must be ticked to show it (or to hide it with ACL)? Where I can find kix4otrs documentation for developers with ACL description? try the following changes to your ACL really impo...

Looks very promise, but still can't move forward (because of ACL is not documented well for these unstandart case): 1) For different customer group used "Ticket Template Configurator" with predefined Queue A or B (depending on customer group) 2) DF with name "place" must be hiddi...

I have use KIX4OTRS already, but it can handle only with Depending and dropdown DF type I haven't depending dropdown DF. In my scenario must be: 1) Customer groups: group_A, customer group_B 2) Different queue from different customer groups 3) Dynamic fields - Custom_DF1 (text) - mandatory, custom_D...

Looks like solution, but ... 1) Too many incompatibility with other modules 2) Not documented right now... I don't really know does it have needed functionality 3) It seems to me official Hide/Show Dynamic Fields module has custom JS which controls CSS to hide/show DF. Anybody else, all mind are wel...

Hello friends,

I'm broke my head, how is it possible with different groups of clients to show different sets of DynamicFields.

ACL doesn't help in this situation, because it could only change the values of DynamicField, but does not allow to show or to hide it, depending on Customer group.

Доброго времени суток,

сломал голову, как можно имея разные группы Клиентов, показывать им в заявках только свои DynamicFields.

ACL вроде не имеет фишки для скрытия и показа, только для изменения значений или я ошибаюсь?

Hello, after upgrade from 3.0.4 to 3.1.3 this AgentTicketLockedView logic changed. Then the ticket was answered with Forward link where was a next status "Closed successful" for this ticket, next ticket status was changed to Closed successful, but it still locked. In this case, then ticket...

I'm using OTRS almost from the first version, all was OK until some next update - Migration from 2.4.x to 3.0.9 :shock: After this update, stopped working properly ticket search by these fields: A) Fulltext 2) To 3) From 4) Body 5) Subject The rest of search fields worked and return tickets. The cur...

Пользуюсь Otrs чуть ли не с первой версии, все было ОК до очередных обновлений. Переломный переход был с 2.4.х на 3.0.9 После обновления, перестал работать нормально поиск по: 1) Fulltext 2) To 3) From 4) Body 5) Subject Остальные поля работают и возвращают тикеты. Текущая версия 3.1.3, и проблема в...

Hello,
after upgrade to 3.0.10 everything is working fine, but search is not fully functional.
Some fields like: Fulltext , From or To returns an empty result without errors. Other search fields are working right.

Help me to debug this problem.