Znuny and ((OTRS)) Community Edition

We have a lot of customers with bad customer data in our CRM database. A lot of them however are in touch with our support department from time to time. Now, rather than having the support people open up the CRM system, search for the customer, edit the info, etc. and then search for the customer al...

I am trying to integrate some of our internal systems with OTRS, and one of the many items I need to do is to request a list of open tickets for a particular customerID. Looks simple enough using the API, however I keep running into an annoying issue. The particular system I am currently working on ...