OTRS generating large no of Junk Ticket

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sumansinha
OTRS newbie
Posts: 2
Joined: 07 Jun 2017, 09:47
OTRS Version?: 4.0.10
Real Name: Suman

OTRS generating large no of Junk Ticket

Postby sumansinha » 17 May 2018, 07:58

Hi Folks,
We are facing issue with our OTRS support system. From past couple of days it is opening ticket for each reply without any subject line.
I have attached the screenshot. Please let me know how to fix this.

VERSION = 5.0.11
BUILDDATE = Wed Jun 22 22:10:20 CEST 2016
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jojo
Moderator
Posts: 14181
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: OTRS generating large no of Junk Ticket

Postby jojo » 17 May 2018, 08:01

- read the logs and solve issues you find
- update to the latest version
-
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

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alexus
OTRS superhero
Posts: 261
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 4.0.11
Real Name: Alexey Yusov
Company: Radiant System
Location: Prague
Contact:

Re: OTRS generating large no of Junk Ticket

Postby alexus » 17 May 2018, 22:29

Hi,
1. Check your email server - inboxes, settings
2. Check your web services logs
Alexey Yusov

Production: OTRS ITSM 5.0.14 on CentOS 7 x64 Linux with MySQL 5.7
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