mass customuser import

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geri
OTRS newbie
Posts: 44
Joined: 10 Jan 2015, 11:22
OTRS Version?: 3.3.10

mass customuser import

Postby geri » 16 May 2018, 11:08

Wat is the best solution to import customeruser into OTRS?

Is the direct import to the otrs database achievable? It seems there are no other dependencies than take care of uniqueness.

The other solution i would choose is to create a new table with similar columns, and add it as a database backend for customeruser.

Is it OK?

wurzel
OTRS guru
Posts: 2342
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: mass customuser import

Postby wurzel » 16 May 2018, 13:56

Hi,

you can use your own database and read http://doc.otrs.com/doc/manual/admin/st ... kends.html

regards
Florian
    OTRS 6.0.x, LAMP LIVE auf Debian 9
    OTRS Business Solution™ 6 Managed Silver

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    reneeb
    OTRS guru
    Posts: 4585
    Joined: 13 Mar 2011, 09:54
    OTRS Version?: 3.3.x
    Company: Perl-Services.de
    Contact:

    Re: mass customuser import

    Postby reneeb » 16 May 2018, 16:12

    You can use the database as a second backend, or you can use the import/export module https://opar.perl-services.de/dist/Cust ... port-5.0.0
    Perl / OTRS development: http://perl-services.de
    Free OTRS add ons from the community: http://opar.perl-services.de
    Commercial add ons: http://feature-addons.de


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