Is there any way to add a link to an external website from within OTRS as a button at the top? We have an asset tracking site and a time management site we already use, and I want to be able to clickthrough a button at the top to get to these websites.
To be clear, I'm looking to have this button appear where "dashboard" "tickets" "faq" "timeaccounting" "statistics" etc are. I can't find any info on what to edit, if even configuration files, to put in a link there.
Is there anything out there that already does this? I apologize if this is a rethread, but I didn't find any good info out there on it. Thanks in advance.
Button or URL Add to Agent frontend
Moderator: crythias
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Button or URL Add to Agent frontend
edit the appropriate dtl in your theme and add a link.TAFIT wrote:Is there any way to add a link to an external website from within OTRS as a button at the top?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 4
- Joined: 10 Jan 2013, 23:45
- Znuny Version: 3.1.9
- Real Name: Brian Cassidy
- Company: Towne Air Freight
Re: Button or URL Add to Agent frontend
I've found the DTL files, but I'm not sure which to edit to add a button to the original overlay. Is it just having a DTL file within that folder that puts a button on the main UI page? If thats the case I can just copy another.
-
- Znuny newbie
- Posts: 4
- Joined: 10 Jan 2013, 23:45
- Znuny Version: 3.1.9
- Real Name: Brian Cassidy
- Company: Towne Air Freight
Re: Button or URL Add to Agent frontend
I hack jobbed it a bit and replaced "Dashboard" from the top of the dashboard screen into the 2 links I need for the 2 external sites....this isn't quite the highlightable buttons that I was looking for, but this is sufficient.
For my own learning...anyone who can answer the prior questions in the thread would be appreciated, we'd much prefer a button in the action panel.
For my own learning...anyone who can answer the prior questions in the thread would be appreciated, we'd much prefer a button in the action panel.
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Button or URL Add to Agent frontend
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny newbie
- Posts: 4
- Joined: 10 Jan 2013, 23:45
- Znuny Version: 3.1.9
- Real Name: Brian Cassidy
- Company: Towne Air Freight
Re: Button or URL Add to Agent frontend
Thats amazing reneeb, I'll be looking for more useful packages on your site. Where do I send the donations!
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Button or URL Add to Agent frontend
This package wasn't written by me! If you really want to donate to someone, donate to the Otterhub who are running these support forums.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de