Hi,
When I close ticket after adding note and click on submit button, it shows a white screen and never close. After closing that screen I could see the ticket is Closed but still visible in Agent QUE. It is very irritating.
If i remove adding note option, the tickets are closed. I also tried in a new test enviornment where it is working but in my production it is not.
Anyone please help in resolving the issue.
Ticket Close Results in a White Screen
Moderator: crythias
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- Znuny newbie
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- Znuny newbie
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Re: Ticket Close Results in a White Screen
I had a similar problem. When otrs get stuck on something it has problems to get to the next screen. My problem was the email sending. After solving the SMTP problems I was able to proceed to the next screen after performing changes on the ticket which invoked email sending.
I hope this helps.
Ariel
I hope this helps.
Ariel
OTRS:ITSM 3.0.6 on Centos 5.5 with MySQL database connected to an Active Directory for Agents.
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Re: Ticket Close Results in a White Screen
Yeah I'm getting the same errors with some of my agents. They add an internal note, and after submitting the note, the popup screen goes blank (all white). If I close the popup and refresh the main page, the note is sometimes added, and sometimes not.
I have restored from a previous backup of 2.4.9 if that matters....
I have restored from a previous backup of 2.4.9 if that matters....
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
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- Znuny newbie
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Re: Ticket Close Results in a White Screen
Is there any notification (mail) that should be initiated as a result of the internal note you are creating?
OTRS:ITSM 3.0.6 on Centos 5.5 with MySQL database connected to an Active Directory for Agents.
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- Znuny expert
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- Znuny Version: 3.0.9
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Re: Ticket Close Results in a White Screen
The internal note will most likely send out internal emails to agents.
It is weird though, as root@localhost while adding a note on a ticket, the screen still goes blank (all white) root@localhost has no email configured, and as such, no email actions are taken?
It is weird though, as root@localhost while adding a note on a ticket, the screen still goes blank (all white) root@localhost has no email configured, and as such, no email actions are taken?
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText