I am looking for a way to add custom fields to the ticket screen. Can anyone add some insight on how this can be done?
Also, has anyone found a way to add a subject tree or categorization to these tickets?
Thanks
Adding Custom Fields
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Re: Adding Custom Fields
You can use your own web form and send all the other info fields as part of the body of an email or SOAP to the the ticket engine.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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