is there any way to be able to do a merge in bulk on a search result page?
found this, and set it to disabled: but does not help in that case
Code: Select all
Ticket::Frontend::AgentTicketMerge###RequiredLock
Moderator: crythias
Code: Select all
Ticket::Frontend::AgentTicketMerge###RequiredLock
This is already possible:is there any way to be able to do a merge in bulk on a search result page?
Using ACLs it should be something like this (https://doc.znuny.org/doc/manual/admin/ ... ation.html):Also is it possible to limit the merge function to only specific roles?
Code: Select all
# Disable ATBulk for all user
Properties => {
},
PossibleNot => {
Action => [
'AgentTicketBulk',
],
},
# Enable ATBulk for special role
Properties => {
User => {
Role => [
'SpecialRoleGoesHere',
],
},
},
Possible => {
Action => [
'AgentTicketBulk',
],
},
Sadly cannot confirm
Okay will read and try to implement a ACL. Thx so farJohannes wrote: ↑25 Feb 2022, 10:16 Also is it possible to limit the merge function to only specific roles?
Using ACLs it should be something like this (https://doc.znuny.org/doc/manual/admin/ ... ation.html):
It limits the Bulk Action (which includes the merge) to specific roles.
RegardsCode: Select all
# Disable ATBulk for all user Properties => { }, PossibleNot => { Action => [ 'AgentTicketBulk', ], }, # Enable ATBulk for special role Properties => { User => { Role => [ 'SpecialRoleGoesHere', ], }, }, Possible => { Action => [ 'AgentTicketBulk', ], },
But the merge button is there? Whats the problem?Sadly cannot confirm