I have set the following to 'agent':
Admin >> SysConfig >> Ticket >> Frontend::Agent::Ticket::ViewPhoneOutbound >> Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
However, when an article is added to ticket, the From field contains the system name not the agent sending the ticket.
Not sure what is happening here. If anyone has encountered this and knows a fix, that would be great.
Thanks
[SOLVED] SenderType Set as Agent but Shows as System
Moderator: crythias
Re: [SOLVED] SenderType Set as Agent but Shows as System
I messed up, looking at the wrong field.
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- Znuny newbie
- Posts: 4
- Joined: 29 Jan 2018, 18:28
- Znuny Version: 6.0.4
- Real Name: Walter Wall
- Company: Peter / Lacke Holding GmbH
Re: [SOLVED] SenderType Set as Agent but Shows as System
I have the same problem. Can u tell me what have you done that the agent is shown instead of system?
Thanks
Thanks
Re: [SOLVED] SenderType Set as Agent but Shows as System
Hi wall,
I set the following config setting to 'agent':
I set the following config setting to 'agent':
- Admin >> SysConfig >> Ticket >> Frontend::Agent::Ticket::ViewPhoneOutbound >> Ticket::Frontend::AgentTicketPhoneOutbound###SenderType