otrs cant upgrade
Moderator: crythias
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
otrs cant upgrade
Hi, anybody can tell me how i can upgrade to the version 6? i have a 5.0.24. and i follow the link to upgrade on OTRS docs but when finish i execute ./restore.pl take me to the old version. I try to backup the database on mysql and i make a new install of otrs and restore the database with mysqldump, all is ok but when i try login appear me password incorrect.
Re: otrs cant upgrade
there is no documentation qhich tells you to execute the restore.pl ! please follow the documentation step by step or get professional services.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: otrs cant upgrade
Hi jojo, my question is if i make a new install otrs and import a database otrs old, this work?
Re: otrs cant upgrade
I think is better to follow the manual for upgrade:
http://doc.otrs.com/doc/manual/admin/st ... ating.html
Greetings.
http://doc.otrs.com/doc/manual/admin/st ... ating.html
Greetings.
Re: otrs cant upgrade
You can not change versions when restoring a backup.if i make a new install otrs and import a database otrs old, this work?
New install otrs version and backup version must be the same.
so, install same version as backup, restore backup and then upgrade.
OTRS 5.0.26 with ITSM, and FAQ module on CentOS 7 with MariaDB and Apache
Using LDAPS for customers and agents against Azure AD
Using LDAPS for customers and agents against Azure AD
-
- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: otrs cant upgrade
Thanks coolmf, im follow you recommendations.