[RESOLVED] OTRS 6 RC1 html emails

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lido
OTRS newbie
Posts: 19
Joined: 25 Oct 2017, 16:21
OTRS Version?: 6.0.0RC1

[RESOLVED] OTRS 6 RC1 html emails

Postby lido » 14 Nov 2017, 12:33

Hi there,

I've just upgraded my otrs6beta5 install to the latest RC1 that was just recently released.

Now, all my html tickets are shown as plain text. Previously, when zoomed in on a ticket, the html email was loaded inside an iframe on the article list. Now there's no iframe and the email is converted to text and inside a regular <div>.

I don't see anything that hints to what could have caused this on the changelog.

Any ideas?

Thanks.
Last edited by lido on 14 Nov 2017, 16:47, edited 1 time in total.

lido
OTRS newbie
Posts: 19
Joined: 25 Oct 2017, 16:21
OTRS Version?: 6.0.0RC1

Re: OTRS 6 RC1 html emails

Postby lido » 14 Nov 2017, 16:47

Sorry, I had forgotten to restore the "/var/articles" folder.

Restoring it from backup solved this issue.


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