Send ticket notifcations based on email address stored in dynamic field

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kongyong92
Znuny newbie
Posts: 43
Joined: 15 Sep 2017, 11:40
Znuny Version: OTRS v5.0.10
Real Name: Kong-Yong
Company: Rhenus Logistics

Send ticket notifcations based on email address stored in dynamic field

Post by kongyong92 »

Hello all,

I have created an additional dynamic field named 'EmailAddress'.

I was planning to use the named capture function to 'catch' the email address and have it populated from the email body into this dynamic field.

When setting up the ticket notification, i set the field 'Additional receipient email address:' to be '<OTRS_TICKET_DynamicField_EmailAddress>' in hope that the trigger will send an email to the email address stored in the dynamic field 'EmailAddress' for a particular ticket.

However, this seems to not work.

Anyone has any idea why or how this can be resolved?

P/S. i made sure that the dynamic field name are in the same case and the names entered are correct.

Thanks in advance!
Best regards,
Kong-Yong
root
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Re: Send ticket notifcations based on email address stored in dynamic field

Post by root »

Hi,

What is your exact version?

- Roy
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Use a test system - always.

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kongyong92
Znuny newbie
Posts: 43
Joined: 15 Sep 2017, 11:40
Znuny Version: OTRS v5.0.10
Real Name: Kong-Yong
Company: Rhenus Logistics

Re: Send ticket notifcations based on email address stored in dynamic field

Post by kongyong92 »

Hi Roy,

Thanks for the reply.

Kindly refer to the attached screen shots.

Ticket notification method:
ss1.PNG
Dynamic field setting:
ss2.PNG
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Best regards,
Kong-Yong
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: Send ticket notifcations based on email address stored in dynamic field

Post by root »

kongyong92 wrote: Kindly refer to the attached screen shots.
Hi,

I've asked you about your exact OTRS version ;-) . The feature you're asking for was introduced with OTRS 5.0.17, if interested check the changelog for 2/14/17.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
kongyong92
Znuny newbie
Posts: 43
Joined: 15 Sep 2017, 11:40
Znuny Version: OTRS v5.0.10
Real Name: Kong-Yong
Company: Rhenus Logistics

Re: Send ticket notifcations based on email address stored in dynamic field

Post by kongyong92 »

Dear Roy,

Ah okay, apologies for the misunderstanding.

We are currently running on version 5.0.10
Best regards,
Kong-Yong
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