Hello all,
I have created an additional dynamic field named 'EmailAddress'.
I was planning to use the named capture function to 'catch' the email address and have it populated from the email body into this dynamic field.
When setting up the ticket notification, i set the field 'Additional receipient email address:' to be '<OTRS_TICKET_DynamicField_EmailAddress>' in hope that the trigger will send an email to the email address stored in the dynamic field 'EmailAddress' for a particular ticket.
However, this seems to not work.
Anyone has any idea why or how this can be resolved?
P/S. i made sure that the dynamic field name are in the same case and the names entered are correct.
Thanks in advance!
Send ticket notifcations based on email address stored in dynamic field
Moderator: crythias
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Send ticket notifcations based on email address stored in dynamic field
Best regards,
Kong-Yong
Kong-Yong
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Re: Send ticket notifcations based on email address stored in dynamic field
Hi,
What is your exact version?
- Roy
What is your exact version?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 43
- Joined: 15 Sep 2017, 11:40
- Znuny Version: OTRS v5.0.10
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- Company: Rhenus Logistics
Re: Send ticket notifcations based on email address stored in dynamic field
Hi Roy,
Thanks for the reply.
Kindly refer to the attached screen shots.
Ticket notification method: Dynamic field setting:
Thanks for the reply.
Kindly refer to the attached screen shots.
Ticket notification method: Dynamic field setting:
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Best regards,
Kong-Yong
Kong-Yong
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- Administrator
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Re: Send ticket notifcations based on email address stored in dynamic field
Hi,kongyong92 wrote: Kindly refer to the attached screen shots.
I've asked you about your exact OTRS version . The feature you're asking for was introduced with OTRS 5.0.17, if interested check the changelog for 2/14/17.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 43
- Joined: 15 Sep 2017, 11:40
- Znuny Version: OTRS v5.0.10
- Real Name: Kong-Yong
- Company: Rhenus Logistics
Re: Send ticket notifcations based on email address stored in dynamic field
Dear Roy,
Ah okay, apologies for the misunderstanding.
We are currently running on version 5.0.10
Ah okay, apologies for the misunderstanding.
We are currently running on version 5.0.10
Best regards,
Kong-Yong
Kong-Yong