Hi All,
We are in process of integration between OTRS and BMC, if any one has any suggestion it is most welcome for the below mention process
On creating of new/update of ticket in BMC the same mechanism should be do in OTRS and vice versa.
OTRS - BMC Remedy Integration
Moderator: crythias
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Re: OTRS - BMC Remedy Integration
This is possible with the OTRS Business Solution. Please contact the OTRS Group salesteam
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: OTRS - BMC Remedy Integration
This can be done with the Generic Interface. You need to write the invoker and provide the API Provider.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: OTRS - BMC Remedy Integration
@Reneeb,
We have setup OTRS in multi tenant mode, can we use the said integration with different ITSM tool depending upon the customer
We have setup OTRS in multi tenant mode, can we use the said integration with different ITSM tool depending upon the customer
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- Znuny wizard
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Re: OTRS - BMC Remedy Integration
What about email integration? It works good and reliable.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Re: OTRS - BMC Remedy Integration
check out blog.otrs.com for some webservice examples
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com