Hi,
I saw this post answered and it's supposed to be fixed after version 4.
However I'm using otrs-5.0.14-02.noarch.rpm version and I have 2 queues... 1st queue has email A and 2nd queue has email B.
The email B is also created as Customer User, because both queues can create ticket to each other.
But when A tries to create an email ticket for B it is showing this error:
"This address is registered as system address and cannot be used."
A send the email to B only if I set invalid the B email address
What is the correct way to use these 2 emails address?
Because these 2 queues in the same OTRS instance need permission to send emails between both queues
Thanks for your help
Unable to send email to system address
Re: Unable to send email to system address
the behaviour is correct. OTRS can not send emails between the queues
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
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Re: Unable to send email to system address
But is ok if I use the split function to create a child ticket to another queue? Or also will appears issues?
Re: Unable to send email to system address
thats the intented usecase for split
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: Unable to send email to system address
great, thanks!