Hello,
Can I avoid re-open ticket when they are already closed?
I know if the client answer the email that already has a ticket number in the subject it will add the answer to the ticket.
But I need to avoid that, even if the client doesn't remove the ticket number in the subject, I need that a new emails always means a new ticket.
Is it possible?
Avoid re-open ticket
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- Znuny newbie
- Posts: 5
- Joined: 10 May 2017, 09:46
- Znuny Version: 5.0.16
- Real Name: CJ Bok
- Company: Eurofins
Re: Avoid re-open ticket
Go to "Manage Queue" and set the "Follow up Option" on each queue to "reject" or "new ticket".
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- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: Avoid re-open ticket
great! thanks!