invoice tickets and ci

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gtsak
OTRS newbie
Posts: 18
Joined: 19 Apr 2017, 12:54
OTRS Version?: 5.0.12

invoice tickets and ci

Postby gtsak » 19 Apr 2017, 13:05

Hello,

is there a way to generate invoice tickets using ci (hardware to be precise)? i want to generate invoice tickets, (for example, if an equipment item breaks down and is in need of repairs) with all the information needed for a courier company to pick it up.

Thank you for your time!

reneeb
OTRS guru
Posts: 4156
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: invoice tickets and ci

Postby reneeb » 19 Apr 2017, 14:32

Not by default, you can write your own event module or use some existing addons like https://feature-addons.de/otrs/ITSM%20C ... ifications
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

gtsak
OTRS newbie
Posts: 18
Joined: 19 Apr 2017, 12:54
OTRS Version?: 5.0.12

Re: invoice tickets and ci

Postby gtsak » 20 Apr 2017, 07:26

is there an English version of the site, cause my German is not that good... Can you be more specific on the addons i can use?

reneeb
OTRS guru
Posts: 4156
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: invoice tickets and ci

Postby reneeb » 20 Apr 2017, 13:41

I don't know all existing addons ;-)

That addon that I mentioned, implements a notification system for config items that is similar to the ticket notifications in stock OTRS. You can define rules when a notification should be sent and you can define a Queue as the recipient. That way you can create tickets.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de


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