Search information in text (email body) or subject

English! place to talk about OTRS development, programming and coding

Moderator: tto

cris12345
OTRS expert
Posts: 68
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Search information in text (email body) or subject

Postby cris12345 » 16 Mar 2017, 00:34

Hello,

It is possible to search specific words in the text or subject?
And do some action later.

Thanks

RStraub
OTRS guru
Posts: 2037
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Search information in text (email body) or subject

Postby RStraub » 16 Mar 2017, 12:03

What do you mean? To find a ticket? That would be a fulltext scan which should be available to you, if you click on search.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

cris12345
OTRS expert
Posts: 68
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Search information in text (email body) or subject

Postby cris12345 » 20 Mar 2017, 18:07

No, I mean how can I detect a word when a ticket is created or get an email.
Like outlook rules
For example check if the subject has the word: "urgent"

RStraub
OTRS guru
Posts: 2037
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Search information in text (email body) or subject

Postby RStraub » 20 Mar 2017, 18:23

That would be a postmaster filter.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS


Return to “OTRS Developers”

Who is online

Users browsing this forum: No registered users and 2 guests