Hello,
It is possible to search specific words in the text or subject?
And do some action later.
Thanks
Search information in text (email body) or subject
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Search information in text (email body) or subject
What do you mean? To find a ticket? That would be a fulltext scan which should be available to you, if you click on search.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: Search information in text (email body) or subject
No, I mean how can I detect a word when a ticket is created or get an email.
Like outlook rules
For example check if the subject has the word: "urgent"
Like outlook rules
For example check if the subject has the word: "urgent"
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Search information in text (email body) or subject
That would be a postmaster filter.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS