Admin option is not visible.

[preprationdk]

Hi Myself Dinesh Kumar, i am using OTRS 5.
I am facing a a problem when try to open OTRS with root login , there are no Admin option is visible.

I also try to open with following URL -- otrs/index.pl?Action=Admin
but showing an error message-

Insufficient Rights
Message: No Permission to use this frontend module!
Back to the previous page
Go to dashboard!

Please help me to fix this.

[RStraub]

It seems you renamed the admin group, changed permissions or left the admin group with that user.

First, try adding the user to the group. Run this script from the shell (as otrs user):
bin/otrs.Console.pl Admin::Group::UserLink --user-name "YourUserName" --group-name "admin"

Edit: Oh and welcome to the forum

[preprationdk]

Ohh! I think by mistake I renamed the admin group name.

Is there any way to check "what is current admin group name".

[jojo]

SQL

[preprationdk]

Service Level Agreement is not highlighted while logging a new ticket. Please find the screenshot and suggest.

[RStraub]

You have no customer selected.

OTRS only shows you available Services and SLAs. SLAs are linked to services, services are linked to customers.

If there's no customer, there are no SLAs.

[preprationdk]

I select the customer field, but still its in disable mode.

[RStraub]

And this customer has a valid service which again has a valid SLA?

[preprationdk]

Not understand, can you please elaborate.

[RStraub]

Check whether:

1) In Admin -> SLA, there is a valid SLA with an attached service
2) In Admin -> "Customeruser <-> Services" whether the user Mohd has said service assigned to him

[preprationdk]

Thanks a lot, its working me

[preprationdk]

Dear Concern,
I have two more issue-

1- By default all Customeruser didn't assigned with services, I have to manually assign all users with services. It is possible that all customeruser assigned with all services.
2- After a ticket is logged- is it possible that user can assign Tiket Type, Ticket Queue, Services and SLA?

Thanks,
Dinesh Kumar

[RStraub]

Hi there,

yeah you can activate a default service. Go to Admin "CustomerUser <-> Services". There on the left is a button "default services".

This setting then should be applied to all new customer users.

As for question 2), you can do so:

- Go to the sysconfig -> Ticket -> "Frontend::Agent::Ticket::ViewFreeTex" and activate all the settings you want be able to modify.
- In a ticket zoom then select Miscellaneous -> Free Fields. In that popup you should now be able to modify all the activated attributes.

[preprationdk]

Thanks for your reply.

but I want Miscellaneous option for customer user, so they can assign SLA and other setting after a ticket logged., PLease find screen shot for the refrence

[preprationdk]

Hi,

Can I change protocol to HTTPS, I try to change from - Framework → Core → Httptype.

But it still open with http protocol, is there any other setting which I need to change?

Thanks...

[RStraub]

CAN you open it in https? If you want to force it, you have to configure your webserver to do so.

[preprationdk]

Thanks.

When I am trying to update/close/generate a ticket its taking approx. 3 minutes.
I installed OTRS on ubuntu Machine (RAM- 16 GB).

Usually how much time its take to close or update for a ticket.