[SOLVED] Testing MultipleSMTP
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[SOLVED] Testing MultipleSMTP
Hi,
Good day!
I would like to know if how would I know if my other email address that is configured in SMTP settings is working? I'm testing a ticket that will send me notification but it keeps on sending the primary email that I used in my last setting in sendmail, but I already change it into multismtp. What are the things that i need to check to use my other account? it will be a helpful for us in order to avoid exceeding quota in our email.
Thank you!
Good day!
I would like to know if how would I know if my other email address that is configured in SMTP settings is working? I'm testing a ticket that will send me notification but it keeps on sending the primary email that I used in my last setting in sendmail, but I already change it into multismtp. What are the things that i need to check to use my other account? it will be a helpful for us in order to avoid exceeding quota in our email.
Thank you!
Last edited by gecelann on 05 Oct 2016, 07:27, edited 2 times in total.
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Re: Testing MultipleSMTP
You could do this:
* Enable MultiSMTP-Debugging in SysConfig
(* for OTRS >= 5: set minimum log level to debug in SysConfig (Core -> Core::Log))
* create an email ticket in a sample queue
* change queue mail address
* create an other email ticket in the queue
Then you should see the debugging out in the OTRS logs. This tells you if the MultiSMTP settings work...
* Enable MultiSMTP-Debugging in SysConfig
(* for OTRS >= 5: set minimum log level to debug in SysConfig (Core -> Core::Log))
* create an email ticket in a sample queue
* change queue mail address
* create an other email ticket in the queue
Then you should see the debugging out in the OTRS logs. This tells you if the MultiSMTP settings work...
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Re: Testing MultipleSMTP
Hi reneeb!reneeb wrote:You could do this:
* Enable MultiSMTP-Debugging in SysConfig
(* for OTRS >= 5: set minimum log level to debug in SysConfig (Core -> Core::Log))
* create an email ticket in a sample queue
* change queue mail address
* create an other email ticket in the queue
Then you should see the debugging out in the OTRS logs. This tells you if the MultiSMTP settings work...
Thanks for the fast reply!
* change queue mail address
* create an other email ticket in the queue
Should this be two have different email address? or I'll use just one email add?
What will be the sender of the email? the one that you choose in mail address? or the one that I use in SMTP?
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Re: Testing MultipleSMTP
Hi reneeb!reneeb wrote:You could do this:
* Enable MultiSMTP-Debugging in SysConfig
(* for OTRS >= 5: set minimum log level to debug in SysConfig (Core -> Core::Log))
* create an email ticket in a sample queue
* change queue mail address
* create an other email ticket in the queue
Then you should see the debugging out in the OTRS logs. This tells you if the MultiSMTP settings work...
Thanks for the fast reply!
* change queue mail address
* create an other email ticket in the queue
Should this be two have different email address? or I'll use just one email add?
What will be the sender of the email? the one that you choose in mail address? or the one that I use in SMTP?
I Just had a testing and this is the details in my syslog. different in my SMTP configuration
And this is my configuration in sendmailmodule
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Re: Testing MultipleSMTP
What MultiSMTP does: It checks the sender of an email and checks whether an MultiSTMP configuration exists for that mail address. If one exists, it uses the SMTP settings configured in MultiSMTP, otherwise it uses the global settings from Core::Sendmail (SysConfig).
Your queue seems to use the mail address sbitcontactdesk@.... For that address no MultiSMTP configuration exists, hence it uses the global settings.
Your queue seems to use the mail address sbitcontactdesk@.... For that address no MultiSMTP configuration exists, hence it uses the global settings.
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Re: Testing MultipleSMTP
Ohhhh okay! thank you! What If I use notification (events)? and add Recipient email addresses with many queues selected in the notification?reneeb wrote:What MultiSMTP does: It checks the sender of an email and checks whether an MultiSTMP configuration exists for that mail address. If one exists, it uses the SMTP settings configured in MultiSMTP, otherwise it uses the global settings from Core::Sendmail (SysConfig).
Your queue seems to use the mail address sbitcontactdesk@.... For that address no MultiSMTP configuration exists, hence it uses the global settings.
Which one will use the sender? is it in global settings or in MultiSMTP?
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Re: Testing MultipleSMTP
The recipient doesn't matter. Which settings are used depend on the sender. For notifications, it's the NotificationSenderEmail (SysConfig).
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Re: Testing MultipleSMTP
Thank you reneeb!reneeb wrote:The recipient doesn't matter. Which settings are used depend on the sender. For notifications, it's the NotificationSenderEmail (SysConfig).
But I use notification event and the one that I assigned in the queue is the one that sends the email.
See the screenshots and that is what i want to achieved all thanks to you reneeb! cheers!!
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Re: [SOLVED] Testing MultipleSMTP
Dear gecelann,
I am trying to achieve what you've done but I don't seem to be able to find the exact place to do the necessary configuration though.
Could you kindly share more with regard to the steps taken?
Really appreciate your help on this.
Thanks!
I am trying to achieve what you've done but I don't seem to be able to find the exact place to do the necessary configuration though.
Could you kindly share more with regard to the steps taken?
Really appreciate your help on this.
Thanks!
Best regards,
Kong-Yong
Kong-Yong
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Re: [SOLVED] Testing MultipleSMTP
First of all, you need to install the MultiSMTP addon (https://opar.perl-services.de/dist/MultiSMTP). Then you get a new menu item in the admin area.
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