Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server

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dhakala
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Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server

Postby dhakala » 03 Jun 2016, 17:28

I would like to install OTRS 5 on a Red Hat Enterprise Linux 6 server and connect OTRS to an Oracle database. This server currently has OTRS 4 and a MySQL database. This is more of a Linux admin question: what is the best way to perform this upgrade?

Maintaining the current data is not an issue - I'm looking for the best option to upgrade OTRS

These are my options as I see them:

1) Reinstall RHEL6 and start with a bare metal OS

Pros: Good linux admin practice installing patches and packages before installing OTRS 5

Cons: Have to install patches and packages before installing OTRS 5

2) Uninstall OTRS 4 and MySQL and install OTRS 5 w/ Oracle connector

Pros: Won’t have to reinstall *all* the packages required by OTRS

Cons: Making sure I clean out all the OTRS 4 and MySQL junk prior to OTRS 5 installation (may not be that bad since it’s not Windows… Deleting OTRS and MySQL directories should do it)

3) Install OTRS 5 on top of OTRS 4

Pros: A lot less work

Cons: Could end up with a Frankenstein’s Monster installation – part OTRS 4 and part OTRS 5

I’m leaning toward option 2), but I'd like to hear from anyone that has done this upgrade - the method used and the problems encounted.

Thanks in advance for all replies.

wurzel
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Re: Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server

Postby wurzel » 18 Jun 2016, 10:07

Hi,

I would choose step1

this here
Cons: Have to install patches and packages before installing OTRS 5


is a pro

and you have a full fallback plan if you upgrade fails. Just switch on the old machine.

Florian
    OTRS 6.0.x, LAMP LIVE auf Debian 9
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    -- ich gebe keine Unterstützung für die Windows Installation :-) I don't support Windows installations :)
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    mstuut2013
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    Re: Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server

    Postby mstuut2013 » 20 Jun 2016, 16:12

    Does OTRS 5 support Oracle 12c?

    lukindo18
    OTRS newbie
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    Re: Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server

    Postby lukindo18 » 03 Jun 2017, 11:46

    I have Installed OTRS 5 on CentoS 6.5 machine. Everything seems to be okay EXCEPT that when I go customer web interface by entering http://MyServerIP/otrs/customer.pl , I get error 404 page not found .

    Please any one with a help I will appreciate.


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