ITSM-CIAttributeCollection for OTRS 4 ready to download

Locked
brann
Znuny advanced
Posts: 115
Joined: 14 Nov 2011, 10:11
Znuny Version: 3.3.x
Real Name: Anna Brakoniecka

ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by brann »

Hi,

we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website:
http://www.cape-it.de/en/download/free- ... dules.html

If you have any hints or improvement suggestions, please contact us anytime.

Enjoy! :)

Anna
pgold30
Znuny newbie
Posts: 6
Joined: 19 May 2015, 16:55
Znuny Version: 4.0.7
Real Name: Pablo
Company: -

Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by pgold30 »

Hi there ! thank you for this add on, have u try it on otrs 4.0.7? need this to link CI --> services , thanks
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by RStraub »

brann wrote: If you have any hints or improvement suggestions, please contact us anytime.
We noticed that you are not able to search over attributes of CIs that are of type "CIClassReference". The search always returns all values and does not filter for the search string.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
tto
Znuny wizard
Posts: 315
Joined: 09 Jan 2007, 15:24
Znuny Version: OTRS 5.0.x
Real Name: Torsten
Company: c.a.p.e. IT GmbH
Location: Chemnitz
Contact:

Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by tto »

RStraub wrote:
brann wrote: If you have any hints or improvement suggestions, please contact us anytime.
We noticed that you are not able to search over attributes of CIs that are of type "CIClassReference". The search always returns all values and does not filter for the search string.
That's a known (and intented) behaviour and will be configurable in one of the next releases. However, this behaviour was explicitely wanted by some customers which contributed financially to this extension. So right now it's doing what it's supposed to do :-).

regards, T.
--
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by RStraub »

Oh wow, that's interesting. Do you mind explaining the use-case where one would call a search and then ignore the search parameters ?

Thank you for your prompt response !
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
tto
Znuny wizard
Posts: 315
Joined: 09 Jan 2007, 15:24
Znuny Version: OTRS 5.0.x
Real Name: Torsten
Company: c.a.p.e. IT GmbH
Location: Chemnitz
Contact:

Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by tto »

RStraub wrote:Oh wow, that's interesting. Do you mind explaining the use-case where one would call a search and then ignore the search parameters
they just wanted it that way - that's it.

EDIT:

no wait - they used an extension which allows searching for identically named CI-attributes over multiple CI-classes. The difference between the attributes was that they refered to different ci classes. So searchin over all was the easiest and accepted solution.
--
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Post by RStraub »

Much obliged.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Locked