怎样为Change和WorkOrders添加新的状态

一般问题,技术文档,通告 & 与 OTRS 相关的事件

Moderator: never

chilly8901
OTRS newbie
Posts: 4
Joined: 07 Jun 2013, 01:12
OTRS Version?: 3.2.1
Real Name: bo feng
Company: onecloud

怎样为Change和WorkOrders添加新的状态

Postby chilly8901 » 22 Jun 2013, 10:23

如题
例如,ITSM默认WorkOrders的状态有created,accepted,ready,in process,closed,canceled,我想再添加一个rejected状态,请问一下要怎么添加。
Change里面也是。

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: 怎样为Change和WorkOrders添加新的状态

Postby micshi » 23 Jun 2013, 05:00

got to admin -> general catalog

添加Change状态,ITSM::ChangeManagement::Change::State
添加WorkOder状态,ITSM::ChangeManagement::WorkOrder::Type
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance

chilly8901
OTRS newbie
Posts: 4
Joined: 07 Jun 2013, 01:12
OTRS Version?: 3.2.1
Real Name: bo feng
Company: onecloud

Re: 怎样为Change和WorkOrders添加新的状态

Postby chilly8901 » 23 Jun 2013, 12:36

micshi wrote:got to admin -> general catalog

添加Change状态,ITSM::ChangeManagement::Change::State
添加WorkOder状态,ITSM::ChangeManagement::WorkOrder::Type




感谢micshi大神,找了好久都没找到,这下终于解决了 :lol:


Return to “综合”

Who is online

Users browsing this forum: No registered users and 1 guest