如何保留邮件副本

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geniusofwind
OTRS newbie
Posts: 2
Joined: 07 Jun 2011, 13:11
OTRS Version?: 3.0.8

如何保留邮件副本

Postby geniusofwind » 07 Jun 2011, 13:22

我在centos 上安装3.0.8 otrs。可以正常运行,但是otrs会把邮箱的邮件收走后,不会保留副本?如何解决?谢谢?

sggggy
OTRS newbie
Posts: 25
Joined: 13 Feb 2011, 15:12
OTRS Version?: 2.4.9

Re: 如何保留邮件副本

Postby sggggy » 08 Jun 2011, 15:19

When fetching mail, OTRS deletes the mail from the POP or IMAP server. There is no option to also keep a copy on the server. If you want to retain a copy on the server, you should create forwarding rules on your mail server. Please consult your mail server documentation for details.


http://doc.otrs.org/3.0/en/html/email-receiving.html

根据说明来说,是没有办法保留在服务器上。可参考的办法就是在邮件服务器上建立邮件转发,在收到需求邮件的同时,将其转发至另外一个备份归档的邮箱中
OTRS 3.3.6::ITSM OS:Centos 6.3 on VMware ESXi 5.1 hypervisior
MEM:1G CPU:E5530 HDisk:30G
DB:MYSQL 5.0.77
OTRS 中文社区:http://ask.otrs.org.cn


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