send mail from OTRS error

mmanara
OTRS newbie
Posts: 6
Joined: 09 Mar 2013, 16:39
OTRS Version?: OTRS 3.2.0.beta3
Real Name: Massimo Manara
Company: Aglea s.r.l.

send mail from OTRS error

Postby mmanara » 25 Jul 2017, 10:36

Dear all,
I'm using OTRS 3.2.0 , since last friday I'm no more able to send mail to customer after opened a ticket, the screen remains blank.
Looking at otrs.log in D:\OTRS\OTRS\var\ I can see the following staetment
[Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user userid@domain.com/outlook.office365.com failed!

Checked user in microsoft and is ok.
Nothing has been changed in OTRS system.

Any suggestion will be appreciated
thanks
Giovanni
OTRS 3.2.0.beta3

mmanara
OTRS newbie
Posts: 6
Joined: 09 Mar 2013, 16:39
OTRS Version?: OTRS 3.2.0.beta3
Real Name: Massimo Manara
Company: Aglea s.r.l.

Re: send mail from OTRS error

Postby mmanara » 25 Jul 2017, 11:08

OTRS_definition.zip
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OTRS 3.2.0.beta3


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