Errore Dashboard

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u2pride
Znuny newbie
Posts: 4
Joined: 25 Mar 2015, 15:02
Znuny Version: 3.3.12
Real Name: Federico

Errore Dashboard

Post by u2pride »

Ciao a tutti,

e' da un paio di giorni che durante le normali attivita' su OTRS, mi esce questo tipo di errore (estratto dal log):

[Wed Mar 25 13:28:19 2015][Error][Kernel::Modules::AgentDashboardCommon::Run][434] Can't get element data of 0270-TicketQueueOverview!

Avete qualche idea?

Grazie!
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Errore Dashboard

Post by Giulio Soleni »

Ciao, il modulo 0270-TicketQueueOverview è configurato in SysConfig Ticket -> Frontend::Agent::Dashboard
otrs.jpg
Forse hai rinominato alcuni stati e OTRS non si trova più quelli definiti in questa configurazione...
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OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
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