Errore Dashboard

u2pride
OTRS newbie
Posts: 4
Joined: 25 Mar 2015, 15:02
OTRS Version?: 3.3.12
Real Name: Federico

Errore Dashboard

Postby u2pride » 25 Mar 2015, 15:06

Ciao a tutti,

e' da un paio di giorni che durante le normali attivita' su OTRS, mi esce questo tipo di errore (estratto dal log):

[Wed Mar 25 13:28:19 2015][Error][Kernel::Modules::AgentDashboardCommon::Run][434] Can't get element data of 0270-TicketQueueOverview!

Avete qualche idea?

Grazie!

Giulio Soleni
OTRS superhero
Posts: 389
Joined: 30 Dec 2010, 14:35
OTRS Version?: 5.0.x and 4.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Errore Dashboard

Postby Giulio Soleni » 29 Mar 2015, 19:58

Ciao, il modulo 0270-TicketQueueOverview è configurato in SysConfig Ticket -> Frontend::Agent::Dashboard
otrs.jpg


Forse hai rinominato alcuni stati e OTRS non si trova più quelli definiti in questa configurazione...
You do not have the required permissions to view the files attached to this post.
OTRS 5.0.x on CentOS 6.9 with MySQL 5.6 database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.


Return to “Assistenza”

Who is online

Users browsing this forum: No registered users and 2 guests