Ciao
utilizzo otrs 3.3.8. Ho creato nella sezione di Admin un dynamic field sia per l'inserimento dei ticket che per gli articoli.
Ora quando vado nella maschera di inserimento di un nuovo ticket (AgentTicketPhone) non vedo i dynamic filed creati.
Mi manca qualche operazione?
Grazie per l'aiuto
Problema Dynamic Field
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Re: Problema Dynamic Field
Hi, you need to enable your new dynamic field in said Module, to do so, go to
Administration -> Sysconfig
Group: Ticket
Subgroup: Frontend::Agent::Ticket::ViewPhoneNew
at the bottom there is Config option named:
Ticket::Frontend::AgentTicketPhone###DynamicField
click on the plus sign and fill the inputs according to the dynamic field you created
Administration -> Sysconfig
Group: Ticket
Subgroup: Frontend::Agent::Ticket::ViewPhoneNew
at the bottom there is Config option named:
Ticket::Frontend::AgentTicketPhone###DynamicField
click on the plus sign and fill the inputs according to the dynamic field you created