Saludos: tengo un problema muy extraño me llega un correo al sistemas pero solo 3 usuarios no reciben notificacion, como podran ver abajo
Wed Oct 1 10:22:20 2014 notice OTRS-otrs.PostMasterMailbox.pl-10 IMAP: Fetched 1 email(s) from ventas.partners@startlabs.com/mail.startlabs.com.
Wed Oct 1 10:22:19 2014 info OTRS-otrs.PostMasterMailbox.pl-10 Sent agent 'NewTicket' notification to 'j.alvarran@domain.com'.
Wed Oct 1 10:22:19 2014 info OTRS-otrs.PostMasterMailbox.pl-10 Error sending message
Wed Oct 1 10:22:19 2014 error OTRS-otrs.PostMasterMailbox.pl-10 Can't connect to mail.domain.com: Connection refused!
Wed Oct 1 10:22:18 2014 info OTRS-otrs.PostMasterMailbox.pl-10 Sent agent 'NewTicket' notification to 'r.ravenna@domain.com'.
Wed Oct 1 10:22:18 2014 info OTRS-otrs.PostMasterMailbox.pl-10 Error sending message
Wed Oct 1 10:22:18 2014 error OTRS-otrs.PostMasterMailbox.pl-10 Can't connect to mail.domain.com: Connection refused!
Wed Oct 1 10:22:17 2014 info OTRS-otrs.PostMasterMailbox.pl-10 Sent agent 'NewTicket' notification to 'e.palomino@domain.com'.
Wed Oct 1 10:22:17 2014 info OTRS-otrs.PostMasterMailbox.pl-10 Error sending message
Wed Oct 1 10:22:17 2014 error OTRS-otrs.PostMasterMailbox.pl-10 Can't connect to mail.domain.com: Connection refused!
como pueden ver en el siguiente los muestra un poco mas a detalle lo que sucede cuando llega el correo
Oct 1 10:40:15 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Info][Kernel::System::Email::Send] Error sending message
Oct 1 10:40:15 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Info][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'enrique.palomino@startlabs.com'.
Oct 1 10:40:17 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Info][Kernel::System::Email::Send] Error sending message
Oct 1 10:40:17 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Info][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'renato.ravenna@startlabs.com'.
Oct 1 10:40:18 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Info][Kernel::System::Email::Send] Error sending message
Oct 1 10:40:18 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Info][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'jalvarran@startlabs.com'.
Oct 1 10:40:19 was OTRS-otrs.PostMasterMailbox.pl-10[20062]: [Notice][Kernel::System::MailAccount::IMAP::_Fetch] IMAP: Fetched 1 email(s) from ventas.partners@startlabs.com/mail.startlabs.com.
Alguien podría darme una ayuda, desde ya muchas gracias.
[CERRADO] OTRS NO ENVIA NOTIFICACIONES
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
[CERRADO] OTRS NO ENVIA NOTIFICACIONES
Last edited by klausneil on 25 Nov 2014, 22:50, edited 1 time in total.
-
- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS NO ENVIA NOTIFICACIONES
listo, solo era un rpoblema de proveedor de mail.