New Module: TicketOverviewHooked

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reneeb
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New Module: TicketOverviewHooked

Post by reneeb »

Sometimes it is necessary to identify "special" tickets very quickly. "special" can mean everything - maybe tickets that are in some way incomplete, tickets that represent orders of your goods or maybe tickets from VIPs.

To identify these tickets in the ticket overview (status view or queue view) it would be great to have the rows of these tickets colorized.

This package provides a simple mechanism to achieve this.
ColorizedJunk.png
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JoernWR
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Re: New Module: TicketOverviewHooked

Post by JoernWR »

Looks interesting! Where can I get the module?

Cheers,
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Alexander Halle
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Re: New Module: TicketOverviewHooked

Post by Alexander Halle »

JoernWR wrote:Looks interesting! Where can I get the module?
On the offical OTRS module platform : http://opar.perl-services.de/
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reneeb
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Re: New Module: TicketOverviewHooked

Post by reneeb »

I released several new versions, now we have versions for OTRS 3.0, 3.1, 3.2 and 3.3
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reneeb
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Re: New Module: TicketOverviewHooked

Post by reneeb »

The new version (for 3.3.x) allows highlighting in the Dashboard...
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numerouno
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Re: New Module: TicketOverviewHooked

Post by numerouno »

This module is very useful, however my Perl knowledge is non-existent. I would like to add a new hook for highlighting tickets based on ticket status.

Can anyone assist with instruction/code on how to do this.

Thank you.
reneeb
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Re: New Module: TicketOverviewHooked

Post by reneeb »

This should help (even though it's untested): https://gist.github.com/reneeb/4baf3e0979356cfc5a70
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pradeepspa
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Re: New Module: TicketOverviewHooked

Post by pradeepspa »

reneeb wrote:This should help (even though it's untested): https://gist.github.com/reneeb/4baf3e0979356cfc5a70

Hi ,

Your package seems interesting. I am in middle of configuring it and having some difficulties. What should I mention in place of "HookLQueues". Key should be the queue name?
I am running OTRS 5.0.18.
reneeb
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Re: New Module: TicketOverviewHooked

Post by reneeb »

Yes, the queue name is the key... in other posts you want to change the color based on priority -> see viewtopic.php?f=53&t=35180&p=142332#p142332
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