we need to add a default Cc recipient to the email template used
for a specific customer. As far as i understand this is not possible
using the given 6.0.4 functionality.
Does anybody know if it is possible to change the Template
functionality by creating a custom OTRS extension? Or can
you give me some example extension which changes existing
OTRS functionality and which can be used as example to learn
how to implement such an extension?