I dont understand the way that roles and groups work
For example I create a group1 associated to queue1.
I want to have 2 roles associate to that group /queue... one role for regular agents and other role with only read access for audits.
Then I link each agent to the respective role.
However the issue is that only full role can see the queue... the read access role can not see the queue.
I tried some permission combinations but without success.
I need to give that role only "note" permission
what I'm doing wrong?