set parameters on tickets created for email

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Posts: 3
Joined: 15 Nov 2017, 16:05
OTRS Version?: otrs-6.0.0
Real Name: Giuseppe
Company: ATS

set parameters on tickets created for email

Postby giosefer » 30 Nov 2017, 12:42

Hi all,

I would like set the parameters (type, status, priority, etc.) on tickets created after the send email configured with postman.
The first time the tickets was created with default parameters but i need of change any parameters (sample: type and priority).

Can you help me?

Thanks a lot,

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