set parameters on tickets created for email

English! place to talk about OTRS development, programming and coding

Moderator: tto

giosefer
OTRS newbie
Posts: 3
Joined: 15 Nov 2017, 16:05
OTRS Version?: otrs-6.0.0
Real Name: Giuseppe
Company: ATS

set parameters on tickets created for email

Postby giosefer » 30 Nov 2017, 12:42

Hi all,

I would like set the parameters (type, status, priority, etc.) on tickets created after the send email configured with postman.
The first time the tickets was created with default parameters but i need of change any parameters (sample: type and priority).

Can you help me?

Thanks a lot,
Giuseppe.

Return to “OTRS Developers”

Who is online

Users browsing this forum: No registered users and 4 guests