Hide dynamic fields by ticket type

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mreinders
Znuny newbie
Posts: 1
Joined: 20 Nov 2017, 14:13
Znuny Version: OTRS 5
Real Name: Mark Reinders

Hide dynamic fields by ticket type

Post by mreinders »

Hello,

We have to show a dynamic field by ticket type. For example, we have a change or incident. We have to think about information policies within the rfc, but we don’t want to think about it within the incidents.

I have made a lot of ACL’s, but the dynamic fields are shown in each sort of ticket or it doesn’t show on each ticket.

How can we create dynamic fields dependent on ticket type?
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
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Re: Hide dynamic fields by ticket type

Post by zzz »

Hello mreinders,

you can do that with some JavaScript: viewtopic.php?f=60&t=24116

Best regards
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