How to Download all Attachment

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gecelann
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How to Download all Attachment

Postby gecelann » 03 Nov 2017, 08:06

hi! is there a way that i can download or export all attached document in all tickets in otrs?
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jojo
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Re: How to Download all Attachment

Postby jojo » 03 Nov 2017, 10:55

yes, in the OTRS Business Solution
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gecelann
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Re: How to Download all Attachment

Postby gecelann » 04 Nov 2017, 08:39

hi jojo, may i know how?

gecelann
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Re: How to Download all Attachment

Postby gecelann » 04 Nov 2017, 08:41

i'm using version 3 by the way

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Re: How to Download all Attachment

Postby jojo » 04 Nov 2017, 11:57

Do you use the OTRS Business Solution™ or OTRS free? By the way OTRS 3.x is outdated and does not receive any bugfixes and will also net get security fixes any more by end of the year
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reneeb
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Re: How to Download all Attachment

Postby reneeb » 04 Nov 2017, 18:41

There's also https://feature-addons.de/otrs/Ticket/TicketAttachments that provides some more features (e.g. fulltext search - using ElasticSearch, jobs to delete attachments (e.g. by age, by size, ...)).
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Re: How to Download all Attachment

Postby zzz » 10 Nov 2017, 14:05

Hello gecelann,

you can use this package for single tickets: https://github.com/znuny/Znuny4OTRS-Dow ... ttachments

Alternatively, you could move to ArticleStorageFS and copy every file with a specific extension into a new folder.

Best


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