Add invoker - error

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swapnil367
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Add invoker - error

Post by swapnil367 »

folks,

I am trying to use OTRS as requester, using SOAP.

I have enabled Test and TestSimple Modules as well.

Whenever I try to add invoker it results into error

Not an ARRAY reference at /opt/otrs//Kernel/Modules/AdminGenericInterfaceInvokerDefault.pm line 641

looks likes for resgistered events type its showing error, would really appreciate if somebody can point out where mistake is.

OTRS Version 5.0.23
jojo
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Re: Add invoker - error

Post by jojo »

Do you have an invoker module installed?
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swapnil367
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Znuny Version: 5.0.23

Re: Add invoker - error

Post by swapnil367 »

jojo wrote:Do you have an invoker module installed?

I see invoker module in sysconfig, I could be wrong, can you let me know how to check it?
jojo
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Re: Add invoker - error

Post by jojo »

Check your package manager. Our of the box OTRS does not provide an invoker. It has to ne installed seperatly
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swapnil367
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Re: Add invoker - error

Post by swapnil367 »

jojo wrote:Check your package manager. Our of the box OTRS does not provide an invoker. It has to ne installed seperatly
I have following packages installed, don't see any invoker package installed, I tried searching under ftp://ftp.otrs.org/pub/otrs/packages/, I couldn't find it, can you point me where to download it from?

CustomerUserImportExport
FAQ
GeneralCatalog
ImportExport
ITSM
ITSM-CIAttributeCollection
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
OTRSMasterSlave
Survey
SystemMonitoring
TimeAccounting
jojo
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Re: Add invoker - error

Post by jojo »

The invoker packages as part of the OTRS Business Solution™ Contract and can be requested via support team
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swapnil367
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Re: Add invoker - error

Post by swapnil367 »

Thanks Jojo,

So the only option remains for me to do it via generic agent and call my script on the events I want, am I right?
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Re: Add invoker - error

Post by reneeb »

You can develop your own invoker modules.
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