Missing Admin user on Split

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cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
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Missing Admin user on Split

Postby cris12345 » 02 Oct 2017, 23:22

Hi,

When I'm using split, it is saving the new owner as the agent in the first queue (the agent that click on split).

How can I set that the new owner is "admin otrs"?
Admin OTRS has full access to both queues.


Is there some documentation about split? I have others questions regarding split function like:

-is it possible to add the signature and salutation on the ticket description?
-is it possible to close automatically the parent ticket once the child is created?
-how to go back to parent ticket or queue view (if parent ticket can be changed to closed) after create child ticket?
-is there a way to see how many child did you create? or how to send another article to the same child'?

Thanks

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