Hi,
I changed the storage module to ArticleStorageFS because the DB was increasing so much. Now I have 24GB in the folder /var/article/2017
Is there a way to zip files that also can be available from the agents view?
My concern is to zip the files and then the attachments disappears from the agent view.
Thanks in advance
Zip Files FS Storage
Re: Zip Files FS Storage
your concern is correct. The data is needed. You may use a compressing filesystem. But I suggest to get a managed system ort to invest in propper hardware for your usecase
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Re: Zip Files FS Storage
Yes, I will contact the system administrator.
But I'm wondering if OTRS has the capabilities to read zip files or if is there a way to compress only the tickets closed?
But I'm wondering if OTRS has the capabilities to read zip files or if is there a way to compress only the tickets closed?
Re: Zip Files FS Storage
thats not the JOB of OTRS, use a compressing file system
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com