Zip Files FS Storage

English! place to talk about OTRS development, programming and coding

Moderator: tto

cris12345
OTRS expert
Posts: 91
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Zip Files FS Storage

Postby cris12345 » 19 Sep 2017, 22:04

Hi,

I changed the storage module to ArticleStorageFS because the DB was increasing so much. Now I have 24GB in the folder /var/article/2017

Is there a way to zip files that also can be available from the agents view?

My concern is to zip the files and then the attachments disappears from the agent view.

Thanks in advance

jojo
Moderator
Posts: 14084
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Zip Files FS Storage

Postby jojo » 20 Sep 2017, 07:36

your concern is correct. The data is needed. You may use a compressing filesystem. But I suggest to get a managed system ort to invest in propper hardware for your usecase
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

cris12345
OTRS expert
Posts: 91
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Zip Files FS Storage

Postby cris12345 » 20 Sep 2017, 15:20

Yes, I will contact the system administrator.

But I'm wondering if OTRS has the capabilities to read zip files or if is there a way to compress only the tickets closed?

jojo
Moderator
Posts: 14084
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Zip Files FS Storage

Postby jojo » 20 Sep 2017, 15:38

thats not the JOB of OTRS, use a compressing file system
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas


Return to “OTRS Developers”

Who is online

Users browsing this forum: No registered users and 2 guests