Unable to send email to system address

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cris12345
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Unable to send email to system address

Post by cris12345 »

Hi,

I saw this post answered and it's supposed to be fixed after version 4.

However I'm using otrs-5.0.14-02.noarch.rpm version and I have 2 queues... 1st queue has email A and 2nd queue has email B.

The email B is also created as Customer User, because both queues can create ticket to each other.

But when A tries to create an email ticket for B it is showing this error:

"This address is registered as system address and cannot be used."

A send the email to B only if I set invalid the B email address

What is the correct way to use these 2 emails address?
Because these 2 queues in the same OTRS instance need permission to send emails between both queues

Thanks for your help
jojo
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Re: Unable to send email to system address

Post by jojo »

the behaviour is correct. OTRS can not send emails between the queues
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cris12345
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Re: Unable to send email to system address

Post by cris12345 »

But is ok if I use the split function to create a child ticket to another queue? Or also will appears issues?
jojo
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Re: Unable to send email to system address

Post by jojo »

thats the intented usecase for split
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
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Re: Unable to send email to system address

Post by cris12345 »

great, thanks!
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