Unable to send email to system address

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cris12345
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Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
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Unable to send email to system address

Postby cris12345 » 18 Sep 2017, 19:13

Hi,

I saw this post answered and it's supposed to be fixed after version 4.

However I'm using otrs-5.0.14-02.noarch.rpm version and I have 2 queues... 1st queue has email A and 2nd queue has email B.

The email B is also created as Customer User, because both queues can create ticket to each other.

But when A tries to create an email ticket for B it is showing this error:

"This address is registered as system address and cannot be used."

A send the email to B only if I set invalid the B email address

What is the correct way to use these 2 emails address?
Because these 2 queues in the same OTRS instance need permission to send emails between both queues

Thanks for your help

jojo
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Re: Unable to send email to system address

Postby jojo » 18 Sep 2017, 20:39

the behaviour is correct. OTRS can not send emails between the queues
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
OS: Ubuntu / Apache2/MySQL 5+

Never change Defaults.pm! :: Blog
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cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Unable to send email to system address

Postby cris12345 » 18 Sep 2017, 20:45

But is ok if I use the split function to create a child ticket to another queue? Or also will appears issues?

jojo
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Posts: 13855
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: Unable to send email to system address

Postby jojo » 18 Sep 2017, 21:09

thats the intented usecase for split
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
OS: Ubuntu / Apache2/MySQL 5+

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

cris12345
OTRS expert
Posts: 88
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Unable to send email to system address

Postby cris12345 » 19 Sep 2017, 22:01

great, thanks!


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