is it possible to connect one otrs to another?

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gecelann
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is it possible to connect one otrs to another?

Postby gecelann » 08 Sep 2017, 04:32

is it possible to connect one otrs to another? with different server?
for example i created a ticket in otrs 1 and it will automatically create a ticket in otrs 2?

jojo
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Re: is it possible to connect one otrs to another?

Postby jojo » 08 Sep 2017, 07:45

Yes, it works more a less like this https://blog.otrs.com/2017/07/28/cmdbconnector/ and needs the same modules
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
OS: Ubuntu / Apache2/MySQL 5+

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

gecelann
OTRS wizard
Posts: 152
Joined: 12 Feb 2016, 08:05
OTRS Version?: 5.0.0
Real Name: ann
Company: rghdinc

Re: is it possible to connect one otrs to another?

Postby gecelann » 21 Sep 2017, 07:25

up

jojo
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Posts: 13853
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: is it possible to connect one otrs to another?

Postby jojo » 21 Sep 2017, 08:05

I already gave the answer
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
OS: Ubuntu / Apache2/MySQL 5+

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com


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