How to recover the emails with this issue: IMAPS:Can't process mail, see log sub system (/opt/otrs/var/spool/problem-em

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cris12345
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How to recover the emails with this issue: IMAPS:Can't process mail, see log sub system (/opt/otrs/var/spool/problem-em

Postby cris12345 » 22 Aug 2017, 00:09

Hi,

Anyone know how to recover the emails after an mail account fetch issue?

Issue description:
IMAPS: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email

There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: otrs.Daemon.pl: DBD::mysql::db do failed: Deadlock found when trying to get lock; try restarting transaction at /opt/otrs/KIX4OTRS/Kernel/System/DB.pm line 455.

Thanks!

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