I've a fresh new OTRS5, installed on Ubuntu 16.04.2 from ubuntu repository:
PRODUCT = OTRS
VERSION = 5.0.7
BUILDDATE = Wed Feb 10 19:56:58 CET 2016
BUILDHOST = otrsbuild.otrs.com
I wrote my own perl module which generates a Word document, this works well.
Based on the Otrs5 developer manual (http://ftp.otrs.org/pub/otrs/doc/doc-de ... r_book.pdf) I tried to integrate my module as a new Ticket Menu Module, but I've some problems:
- first of all, the link.pl is missing from module-tools, instead there is completely new tool otrs.ModuleTools.pl, how can I link, build my own modul with this new tool? The official documentation is not so large: https://github.com/OTRS/module-tools/bl ... /README.md.
- following chapter 2.4.3 the new module doesn't appears on the menu, even if I try with the example from the manual.
I put the example XML file into /usr/share/otrs/Kernel/Config/Files/ like the basic one, but still doesn't appears the menu item.
What am I wrong?