Hello,
I know that in queue view and bulk there is a unlock tickets option.
But, Is it possible to avoid lock the ticket when it changes the owner inside the ticket?
I'm using KIX4OTRS so the change owner option is in the regular menu and also in ticket core data tab. But I dont know if is possible in both or just in one of these options or any one?
Thanks
Is it possible to avoid lock the ticket when it changes the owner inside the tickt?
Re: Is it possible to avoid lock the ticket when it changes the owner inside the tickt?
You could use the Generic Agent to create a new rule.
Eventbased Execution
Trigger -> Ticket - TicketOwnerUpdate
Update/Add Ticket Attributes
Set new ticket lock: unlock
Eventbased Execution
Trigger -> Ticket - TicketOwnerUpdate
Update/Add Ticket Attributes
Set new ticket lock: unlock
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- Znuny newbie
- Posts: 43
- Joined: 15 Sep 2017, 11:40
- Znuny Version: OTRS v5.0.10
- Real Name: Kong-Yong
- Company: Rhenus Logistics
Re: Is it possible to avoid lock the ticket when it changes the owner inside the tickt?
not sure if this would resolve your issue.
Alternatively, i think you can go to sys config
GO to Core::Ticket
Look for
Ticket::EventModulePost###910-ForceUnlockOnMove
And
Ticket::EventModulePost###120-ForceOwnerResetOnMove
then, you can amend the settings accordingly.
Alternatively, i think you can go to sys config
GO to Core::Ticket
Look for
Ticket::EventModulePost###910-ForceUnlockOnMove
And
Ticket::EventModulePost###120-ForceOwnerResetOnMove
then, you can amend the settings accordingly.
Best regards,
Kong-Yong
Kong-Yong