Put close time as column in queue view

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cris12345
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Znuny Version: 5.0.16.01
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Put close time as column in queue view

Post by cris12345 »

Hello,

Do you know how to add close time or any other columns from ticket table as a column in queue view?

Thanks
RStraub
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Re: Put close time as column in queue view

Post by RStraub »

You first have to "allow" them in the SysConfig under Ticket → Frontend::Agent::Ticket::ViewQueue (last entry)

Then you can configure them per-agent with the small gear on the top right of the table.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
cris12345
Znuny advanced
Posts: 105
Joined: 24 Feb 2017, 16:45
Znuny Version: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Put close time as column in queue view

Post by cris12345 »

I realized it is needed in Edit Config Settings in Ticket → Frontend::Agent::Ticket::ViewStatus but thanks.

However I need to show the ticket close time, do you now the variable name to show that value?
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