Put close time as column in queue view

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cris12345
OTRS expert
Posts: 91
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Put close time as column in queue view

Postby cris12345 » 10 Jul 2017, 16:59

Hello,

Do you know how to add close time or any other columns from ticket table as a column in queue view?

Thanks

RStraub
OTRS guru
Posts: 2050
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Put close time as column in queue view

Postby RStraub » 11 Jul 2017, 12:00

You first have to "allow" them in the SysConfig under Ticket → Frontend::Agent::Ticket::ViewQueue (last entry)

Then you can configure them per-agent with the small gear on the top right of the table.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

cris12345
OTRS expert
Posts: 91
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Put close time as column in queue view

Postby cris12345 » 11 Jul 2017, 15:50

I realized it is needed in Edit Config Settings in Ticket → Frontend::Agent::Ticket::ViewStatus but thanks.

However I need to show the ticket close time, do you now the variable name to show that value?


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