Hello,
Is there a way to create a ticket based on a table in the email body?
where the body table ihas only two columns: "Columns Name List"| "Values"
For example:
Type | type1
RequestorName | Cristina
Location | CR
...etc
So I want that OTRS ticket type automatically be completed with type1 and my dynamic field Location filled as CR
And avoid the needed of do it manually.
Copy TABLE email body data into ticket fields
-
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
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- Contact:
Re: Copy TABLE email body data into ticket fields
Hello,
Have you tried to use PostmasterFilters?
Have you tried to use PostmasterFilters?
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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- Znuny advanced
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Re: Copy TABLE email body data into ticket fields
Yes I used it.
But is not what I need because I can find data from body searching and specific word.
Or maybe has a functionality that I don't know
Because sometimes the field can be null or is a name so I have to read it because I don't know the options it can contains.
But is not what I need because I can find data from body searching and specific word.
Or maybe has a functionality that I don't know
Because sometimes the field can be null or is a name so I have to read it because I don't know the options it can contains.
-
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Copy TABLE email body data into ticket fields
If body structure is not predefined it's very complicated to get structured data from email. Can you provide more examples?
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: Copy TABLE email body data into ticket fields
Sure, I attached two images. One is how the email body looks and the other is how the table structure is without borders.
Basically is a title, then appears the table (2 columns) and the rows count can change and later other title.
Thanks
Basically is a title, then appears the table (2 columns) and the rows count can change and later other title.
Thanks
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